Improving patient flow at your hospital’s inpatient setting with Xanitos EVS solutions
THE CHALLENGE:
A multispecialty Health System in Michigan was grappling with several critical issues within its Environmental Services (EVS) department. The challenges included unsustainably high discharge turn times, which affected patient flow and overall hospital efficiency. Patient satisfaction scores were significantly below industry standards, reflecting poorly on the hospital's service quality. Additionally, productivity levels were unsuitable relative to the number of productive full-time equivalents (FTEs) and overall staffing, leading to inefficiencies and higher operational costs.
THE SOLUTION:
Recognizing the need for a transformative approach, the Health System partnered with Xanitos to implement a strategic solution. This solution comprised two key components: Xanitos Temporary Staffing Model and Xanitos Recruiting Support. The temporary staffing model provided immediate relief to the staffing shortages, ensuring that the hospital could maintain adequate coverage for EVS tasks. Meanwhile, the recruiting support focused on attracting and retaining top talent, thereby building a stable and motivated workforce.
THE Results:
- Improved HCAHPS:
There was a notable improvement in patient satisfaction scores, specifically in the cleanliness category. The health system achieved a 8.24% Top Box improvement in these scores in just 6 months turnaround timeframe.
- Reduced discharge turn times:
Discharge turn times were reduced by an impressive 35%, which greatly enhanced patient flow and reduced wait times. For stat discharges, which are particularly critical, the turn times were reduced by 12% , ensuring quicker room availability for incoming patients.
- Improved Staffing:
Increase in the average staffing by 9% This boost in staffing levels not only improved the department's productivity but also contributed to maintaining high standards of cleanliness and service quality consistently.
The partnership between the Health System and Xanitos has demonstrated how targeted, strategic interventions can address deep-seated operational challenges. By leveraging the Xanitos Temporary Staffing Model and Recruiting Support, the Health System was able to achieve substantial improvements in patient satisfaction, operational efficiency, and staffing productivity. This success story serves as a powerful example of how innovation and strategic partnerships can transform hospital services, leading to better patient outcomes and enhanced overall performance.
