Press Release



DATE: 11/18/2020


Sara Witt Achieves Certification as a Certified Patient Experience Professional from Patient Experience Institute

Certification provides formal designation for patient experience professionals

Newtown Square, Pennsylvania (November 18, 2020) – Sara Witt recently achieved the Certified Patient Experience Professional (CPXP) designation. Witt currently serves as Regional Training Manager, East. With this certification, Witt joins an elite group of healthcare professionals committed to ensuring the best in experience for all they care for and serve.

The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience. Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.

Development of the exam followed a rigorous and standardized process, engaging the voices of over 1000 members of the patient experience community globally. The process adhered to the Standards for Education and Psychological Testing (AERA, APA, & NCME, 2014) and Standards for the Accreditation of Certification Programs (NCCA, 2014).

“As the patient experience movement grows, we recognize the important contribution professionals attaining certification as CPXPs will have. This designation is significant as it underscores and reinforces the critical focus on the patient and family experience in today’s healthcare environment,” said Jason A. Wolf, President, Patient Experience Institute. “The recipients of this certification represent a visionary, thoughtful and committed group of individuals focused on changing the landscape of healthcare for the better.”

CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Applicants should have professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, consultant or patient and family member committed to experience excellence.

About Xanitos

Xanitos is a privately held management company that provides hospital housekeeping, patient transport, and linen and laundry services. Xanitos is differentiated by its XRO® System in which dirt, dust, and pathogens are removed from the hospital creating a cleaner and safer environment.

About Patient Experience Institute

The Patient Experience Institute (PXI) is an independent, non-profit, 501(c)(3) organization committed to the improvement of patient experience through evidence-based research and professional development efforts including certification and continuing education. PXI’s focus is on providing a framework for supporting the development of the field of patient experience in conjunction with its sister organizations, The Beryl Institute and Patient Experience Journal.

For more information about PXI and the CPXP designation, visit

For more information on Xanitos, visit