The number one priority for Xanitos managed EVS departments is to help save lives. It’s why we vacuum every patient room every day with our ultra-quiet, ULPA filtered vacuum system and it is also why we use high quality micro denier cloths and mops to disinfect every high touch point and hard floor surface. Xanitos focuses on successfully implementing our systems, providing regional support to audit these same systems and carry out a robust quality assurance program designed to ensure all the programs and systems Xanitos provides are being carried out.
The benefits a healthcare facility can achieve by partnering with Xanitos and implementing the XRO cleaning system are as below:
1. Reduced Risk of Healthcare Associated Infections
2. Increased Patient Satisfaction: Higher HCAHPS Scores
3. Improved Employee Satisfaction
4. Increased Patient Throughput
5. Productivity Improvement of 5-10% in Patient Areas Over Current Methods
The three-stage filtering system is ULPA (ultra-low particulate air) rated – the most stringent of the official measures of filtering ability. It traps particles sized 0.12 microns in diameter or larger with 99.9995% efficiency, capturing and containing bacteria such as MRSA, C. diff and VRE. The ULPA filter ensures the XRO® vacuum permanently removes dust-borne bacterial and fungal spores from the hospital every day. Furthermore, vacuumed, dust-free surfaces can be more effectively sanitized with germicide pre-charged micro denier cloths and mops.
Xanitos believes Hospitals will benefit from our tailored patient experience program, in combination with Xanitos’ established standard work. Driving patient satisfaction scores from good to great requires that all patient spaces not only look clean but feel clean from the perspective of the patient. Xanitos has found that there are several key factors that drive a patient’s perception of cleanliness; physical cleanliness, visibility, interaction, organization, and understanding/relating to a patient’s past experiences.
Under the XRO® team cleaning approach, each staff member is trained (including scripting) on what to say to the patient to describe how the tasks they are performing are part of the total clean. For this reason, we select team members that have a pleasant manner and shining personality with good communication skills.
All frontline staff receive annual refresher training that focuses on HCAHPS, AIDET, Customer Service, and key words for patient interaction. In addition, frontline staff are educated and coached on how to communicate with hospital employees properly and comfortably regarding concerns observed in clinical care; this is achieved through a combination of role play and the use of AIDET Observations. Xanitos Managers work closely with staff completing daily cleans of in-patient rooms on a regular basis to ensure effective messaging focused on cleanliness and authenticity in their communication with patients. AIDET observations are conducted regularly with follow-up training tracked in Xanitos’ quality assurance software, XanApps®.
Each Xanitos-led EVS program has a HCAHPS Communication Board posted in a highly visible area that defines HCAHPS, the survey process, communication standards and behaviors that drive scores among many other standards in customer service excellence.
The authenticity and kindness that frontline staff can achieve with patients is a vital component of the patient experience. Xanitos recognizes that a friendly housekeeper with a positive demeanor is far more likely to engage patients when they themselves are engaged. While the fundamentals of interaction are supported by strong training in customer service.
For more information read the case study on driving results by implementing the XRO® System as part of the full transition of the EVS program to decreased Incidence of C. Difficile, Improve throughput and increase patient satisfaction.
Xanitos provides a turnkey solution for Infection Prevention, Cleanliness, and Service
Do you have an EVS Specialist on your team? Connect with our sales team today to learn how our unique approach to hospital housekeeping can make a difference at your hospital.